Assistant Manager IT

Job Responsibilities

Manage and maintain Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, File/Print Services, and server roles. Administer Microsoft 365 / Azure AD (Microsoft Entra ID), user accounts, licenses, security policies, and access permissions. Manage VMware ESXi, vCenter, HA, DRS, and virtual machine environments.

Monitor system performance, availability, CPU, RAM, storage, and server health. Manage physical and virtual servers, including installation, configuration, patching, upgrades, and troubleshooting. Implement and maintain server backup and disaster recovery solutions. Manage NAS/SAN storage, file shares, permissions, quotas, and storage capacity.

Manage Windows 10/11 endpoints, software deployment, updates, and Group Policy configurations. Manage endpoint security, antivirus/EDR, security policies, and system hardening. Troubleshoot server, operating system, application, authentication, and user-access issues. Monitor IT infrastructure using ManageEngine, PRTG, SNMP, or other NMS tools.

Coordinate with network, security, application, ISP, and vendor teams for infrastructure-related issues. Manage IT assets, licenses, warranties, and hardware/software inventory. Maintain system documentation, SOPs, network/server diagrams, configurations, and operational records. Plan and execute server migrations, upgrades, infrastructure deployments, and technology projects.

Ensure system availability, reliability, security, and business continuity. Prepare system health reports, incident reports, capacity reports, and management updates. Lead and supervise System Administrators, IT Support Engineers, and technical resources. Ensure compliance with organizational IT policies and security standards.

Participate in DR drills, backup testing, vulnerability remediation, and business continuity planning. SIP Infrastructure Management: Configure, monitor, and maintain SIP Trunks, SIP proxies, gateways, and session border controllers (SBCs). PBX Administration: Oversee daily operations, extensions, call queues, IVR routing, and dial plans on Grandstream UCM and Elastix (Asterisk-based) PBX systems.

Job Requirements: Minimum Bachelor’s degree. 4-6 years of experience and 2–3 years in a Senior System Administrator, Team Lead, or supervisory role is a plus point. Location: Lahore Good at problem solving, organizing and multitasking. Able to explain technical problems in a simple term. Team player. A dedication to continually update knowledge.

A clear understanding of the employer’s particular system.