Facilities Support Staff

Join KenCrest and help support the operations that make our mission possible! KenCrest is seeking a detail-oriented and organized Facilities Support Staff professional to provide administrative and operational support to our Facilities Management team. This role is responsible for maintaining facility records, tracking work orders, supporting maintenance operations, and ensuring accurate documentation within our maintenance management systems.

The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to maintaining safe and efficient environments for the individuals we support. This position will begin as a fully in-office role at our Plymouth Meeting, PA headquarters. Following the successful completion of the 90-day training period, employees may have the opportunity to transition to a hybrid work schedule based on performance, departmental needs, and supervisor approval.

Some Essential Functions of the role: Monitor and follow up on open work orders with Facilities Managers and Maintenance Technicians. Update, track, and close completed work orders within the Maintenance Management System. Verify completion of maintenance requests with facilities and program staff as needed. Maintain accurate property, equipment, warranty, and maintenance records.

Update facility information, photos, descriptions, and emergency systems data within the Maintenance Management System. Analyze existing facilities processes and identify opportunities for operational improvement. Present recommendations for process improvements to Facilities Management. Organize and maintain property files and facility-related documentation.

Participate in monthly Facilities Management meetings and support departmental initiatives. Provide general administrative and operational support to the Facilities Team and perform other related duties as assigned.

Minimum Qualifications

High school diploma or GED required. Minimum of two (2) years of administrative experience; experience in IDD services preferred. Proficiency in Microsoft Office applications, including Outlook, Word, and Excel. General knowledge of property maintenance and facility operations. Working knowledge of federal and state licensing regulations preferred.

Experience operating standard office equipment, including copiers, phones, and scanners. Strong verbal and written communication skills. Ability to effectively manage multiple priorities and maintain accurate records. Ability to respond to emergency calls, document information, and communicate with appropriate personnel.