Customer Service Representative

What You’ll Do As a Customer Service Representative at Ortho. Atlanta, you’ll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral workqueues and index documentation in On. Base and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager A Great Fit If You…
• Thrive in a busy, phone-driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion—both in writing and over the phone
• Stay organized and composed, even during high-pressure moments
• Understand the importance of accuracy in patient records and scheduling What You’ll Need
• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills
• Detail-oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team-first mindset Why Ortho. Atlanta?
• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient-first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first! Location: Atlanta, GA Schedule: Full-time, On-site Compensation: Competitive hourly rate + benefits Perks: Collaborative team culture, career advancement, and direct patient support About Ortho. Atlanta Become part of Ortho. Atlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At Ortho. Atlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.