JSM Executive - Rewa

Responsibilities

Manage assigned JSM cases comprehensively, guiding them from the login stage through to final disbursement. Serve as the dedicated contact for clients, facilitating smooth interactions and providing consistent progress updates throughout the loan journey. Gather all necessary documentation, signatures, and consent forms from applicants and accompany them to bank visits as needed.

Cultivate and sustain productive relationships with designated bank branches and their officials to facilitate smooth operations. Orchestrate loan inspections, sanction approvals, documentation, and tranche releases while following up with branch leadership to accelerate processing. Address and resolve bank-related queries and documentation discrepancies within established deadlines.

Oversee the timely execution of all loan processing phases, including inspections, sanctions, documentation, and disbursements. Monitor case progress closely to ensure adherence to specific turnaround times (TATs) and guarantee that second tranche disbursements occur within 10 days of the commissioning report upload. Escalate delays, uncooperative parties, or high-risk scenarios to the Reporting Manager and AGM

• JSM Loans. Accurately log rejected or cancelled cases on the Freyr Energy Platform (FEP) with precise reasoning. Collaborate with the JSM Login Team to facilitate case re-login for customers wishing to proceed. Secure alternative bank details within four working days to enable case reprocessing. Upload all supporting documentation required for refund and rejection cases. Maintain accurate records on the Freyr Energy Platform (FEP) and JSM portal, including uploading UTR details and payment proofs post-disbursement. Prepare and submit daily, weekly, and visit planning reports in accordance with organizational requirements. Collaborate effectively with Sales, Loans, Liaison, and Collections teams to identify recurring documentation or KYC issues. Contribute feedback to drive process improvements and support initiatives designed to boost loan approval rates and client satisfaction.

Requirements

Requirements

Bachelor's degree in any discipline. Minimum 60% marks in both 10th and 12th standard. Proficiency in English and the local language of the assigned location; knowledge of Hindi is preferred. Valid two-wheeler driving license and ownership of a two-wheeler vehicle. Basic to intermediate proficiency in MS Excel.

Comfortable using mobile applications and digital platforms for daily reporting and case tracking. Strong communication, customer handling, and relationship management skills.