Service Technician

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. Salary: $65k Responsibilities: Perform planned and preventative maintenance on company product lines and competitive equipment.

Complete customer service break down calls and repairs as scheduled Prepare new equipment for installation and in-service Maintain customer records and profiles Prepare and complete customer work orders, warranty claims and parts orders Build and maintain our good relationship with our customers, sales staff and management Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel Actively foster key customer relationships and realize future growth potential Requirements: Have a mechanical / electrical, or automotive background, training or certification Strong Communication skills are a must Self-starter who takes initiative and maintains excellent follow-through and follow-up.

Remotely managed from Richmond with a peer team in place to assist Strong organizational skills are a must Effective communication and customer service skills Strong computer skills: proficient use of email and our software program Ability to work effectively in situations that involve change and/or competing demands Perform well in a fast-paced environment Proficient handling of all confidential and time-sensitive material Ability to stay within budget on expenditures Performs other related duties as required and assigned Possess a valid driver's license and clean driving record.

Abstracts are obtained annually Travel to neighboring towns/cities is required bi-monthly Overtime maybe required for longer trips or special projects Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away. Forklift license an asset but not required Require some light duties in the warehouse temporarily Company vehicle will be provided, subject to ICBC abstract check