Supply Chain Performance & Governance Senior Manager

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

What We Offer

Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision Our Mission: To be the word's most admired air and travel provider Our Core Values: We Are Safe We Are Future Thinkers We Play To Win We Respect Everyone and Work As A Team Responsible for leading supply chain performance management, procurement systems, master data, governance, pricing integrity, cost control, analytics and reporting across dnata Catering US.

The role provides end-to-end visibility of price movements, purchasing compliance, inventory and yield controls, purchase orders, invoices, supplier contracts, audit actions and process performance. Working closely with Corporate and local Procurement, Finance, Operations, Culinary, Commercial, Pricing, Costing, IT and Sourcing teams, the role converts reliable data into actionable decisions, strengthens policy and process compliance, closes control gaps, and advances the business from manual activities toward efficient, technology-enabled ways of working.

Focus on Results Own the governance framework for procurement and supply chain processes, ensuring Corporate and local teams consistently follow approved policies, procedures, delegated authorities, controls and operating standards. Act as the central custodian of procurement policies, SOPs, processes, controls and governance documents, ensuring they remain current, approved, communicated, accessible and consistently applied.

Manage procurement systems and master data, including supplier, item and SKU records, specifications, pricing conditions, units of measure and category structures, with clear validation and change controls. Lead specification control with Culinary, Quality Assurance and Procurement colleagues, ensuring teams use complete, accurate and approved product specifications and conducting periodic compliance audits.

Manage monthly reporting packs, dashboards and ad hoc analysis that give leadership clear visibility of spend, budgets, savings, pricing movements, purchase-price variance, supplier and unit performance, inventory, waste, yields, open commitments, invoice status and compliance exceptions. Monitor pricing and market trends using MINTEC and other dnata tools to highlight cost pressures, opportunities and risks, and provide timely insights to Procurement, Finance, Commercial, Pricing and leadership teams.

Use spend, price, consumption, inventory, yield, waste and supplier-performance analytics to identify and quantify savings, cost-avoidance and efficiency opportunities; assign qualified leads to the relevant Sourcing, Procurement, Culinary, Operations or Commercial teams. Manage budgets and savings trackers, maintaining a clear pipeline of opportunities with value, owner, target date and status, and partner with Finance to validate delivered benefits.

Manage supplier performance reviews using agreed KPIs, scorecards and corrective-action plans covering cost, quality, service, delivery, compliance and innovation. Review procurement performance across units, benchmark results and drive improvements in purchasing compliance, transaction efficiency, purchase-order volumes, cost control and service delivery.

Monitor supplier prices against contracts and agreed terms; investigate discrepancies, prevent overpayments and escalate unauthorized increases to Sourcing for corrective action. Coordinate with Commercial, Pricing and Costing teams on cost movements and product costs to support customer pricing reviews and margin protection.

Partner with Culinary, Operations and Costing teams to evaluate menu and recipe costs, high-cost ingredients, product substitutions, portioning, yields, waste and consumption variance. Maintain effective cost controls covering purchasing prices, usage, waste, yields, stock losses and other sources of financial leakage.

Work with Finance and unit teams to ensure inventory records are reconciled and period-end books are closed accurately and on time. Oversee procure-to-pay and back-office performance, ensuring purchase orders are created promptly, invoices are matched and booked in the correct period, and aged purchase orders and unresolved invoices are closed.

Optimize use of the back-office team by standardizing and transferring suitable repetitive unit activities, building efficient workflows and service levels, improving team productivity and reducing avoidable local administrative effort and manpower cost. Coordinate compliance and process audits, ensuring findings and control gaps are assigned, corrected, evidenced and closed within agreed timelines.

Develop and maintain practical SOPs and controls with Finance, Operations, Culinary, Quality Assurance and Commercial teams to strengthen specifications, data quality, purchasing discipline, cost control and financial close. Lead regular governance reviews with Corporate and local teams covering KPIs, supplier and unit performance, pricing, budgets, savings, specifications, audit actions, inventory, yields and procure-to-pay status.

Support the design, testing, rollout and adoption of procurement, source-to-pay, inventory, analytics and reporting systems, promoting automation and reducing manual activity. Maintain visibility of supplier contract status and ensure signed agreements and approved prices are accurately reflected in procurement systems.

Manage and develop Corporate and local procurement performance and back-office teams within scope, setting priorities, service standards and accountability for data, reporting, transactions and governance. Drive continuous improvement to strengthen spend visibility, simplify processes, improve controls and deliver measurable EBITDA and working-capital benefits.

Focus on People Build trusted partnerships across Corporate and local Procurement, Finance, Operations, Culinary, Commercial, Pricing, Costing, IT, Sourcing, General Managers and unit teams. Set clear expectations and accountability for data quality, governance, period-end close, audit remediation and procure-to-pay execution.

Lead cross-functional problem solving, communicate performance and risks in a practical manner, develop team capability, and create a culture of control, transparency, continuous improvement and data-driven decision-making. Key KPIs

• Timely and accurate monthly leadership reporting and dashboards
• Spend visibility, budget performance and master-data accuracy
• Savings pipeline, validated benefits and cost-improvement leads delivered
• Pricing-trend monitoring, supplier-price compliance and purchase-price variance
• Supplier scorecard performance and corrective-action closure
• Unit procurement performance, purchase-order reduction and compliance improvement
• Approved specification coverage and specification-audit compliance
• Back-office service levels, productivity and transfer of repetitive unit activities
• Menu, yield, food-cost and waste performance
• Inventory reconciliation and on-time period-end close
• Purchase-order and invoice processing, aging and closure
• Audit findings and process gaps closed on time
• Currency and compliance of policies, SOPs, contracts and delegated authorities
• System adoption, automation and reduction of manual activity Minimum Qualifications, Experience, Knowledge and Skills Qualifications Bachelor’s degree or equivalent in Supply Chain, Procurement, Finance, Business Administration, Information Systems, Data Analytics or a related discipline. Professional accreditation such as MCIPS, CPSM, PMP, Lean Six Sigma or an equivalent supply chain, procurement, project or process-improvement certification is preferred. Experience Five or more years of progressive experience in supply chain performance, procurement operations, governance, source-to-pay, inventory control, financial control/management, analytics or systems management, preferably within food and beverage, airline catering, hospitality, FMCG or another complex multi-site organization. Demonstrated experience managing procurement systems, item and supplier master data, pricing controls, spend analytics, dashboards and management reporting. Experience leading procure-to-pay controls, including purchase-order creation, invoice matching, aged commitments, period-end accruals and closure of open transactions. Experience with inventory reconciliation, product yields, recipe or menu costing, waste analysis and food-cost controls is strongly preferred. Demonstrated experience developing policies and SOPs, coordinating audits, closing findings and embedding controls across multiple locations. Experience supporting or leading system implementation, testing, rollout, adoption and process automation initiatives. Experience managing teams and influencing senior cross-functional stakeholders in a matrixed or multinational environment. Knowledge and Skills Strong financial acumen, including purchase-price variance, cost and margin analysis, inventory valuation, accruals, working capital, budgeting and P&L impacts. Analytical capability with the ability to consolidate complex data, identify trends and exceptions, and convert findings into clear business actions. Strong knowledge of procurement and source-to-pay processes, master-data governance, contract and price controls, supplier compliance and audit requirements. Working knowledge of food-cost drivers, recipes, menu costing, yields, inventory consumption, waste and operational cost-control practices. Proficiency with ERP, procurement, inventory and business-intelligence systems; strong spreadsheet, dashboard and reporting skills. Demonstrated ability to design processes, SOPs, controls, KPIs, reporting packs and governance routines that are practical and scalable. Strong project, change and stakeholder management skills, including system testing, rollout, training, adoption and continuous improvement. Excellent communication, influencing, organization and problem-solving skills, with confidence presenting risks, insights and recommendations to senior leaders. Leadership Scope Leadership role: Yes. Leads the Corporate and local procurement performance, governance and back-office activities within the assigned scope, with accountability for team priorities, standards and service delivery. Provides functional leadership across business units and cross-functional teams for systems, data, analytics, pricing, inventory controls, procure-to-pay, audit and policy compliance. Critical Competencies Collaboration: Manager: Builds effective partnerships across Procurement, Finance, Operations, Culinary, Commercial, Pricing, Costing, IT, Sourcing and operating units to achieve common control and cost objectives. Business Thinking: Manager: Connects supplier prices, menu costs, inventory, purchasing behavior, customer pricing, margins and financial outcomes to support sound decisions. Drive: Manager: Takes ownership of exceptions, audit findings, transaction backlogs and control gaps through to verified closure. Delivery: Manager: Produces accurate reporting, reliable controls, timely period-end closure and measurable improvements across the supply chain. Open to Opportunity: Manager: Identifies automation, analytics and technology opportunities that reduce manual work and strengthen decision-making. Developing Talent: Manager: Sets clear standards, coaches team members and builds capability in systems, data, governance, analysis and process discipline. We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. This position is not eligible for employment visa sponsorship . Applicants must be legally authorized to work in the United States at the time of application and throughout their employment without current or future sponsorship from dnata Catering USA. Notice Regarding Background Checks (State Law Disclosures) dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws. California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained. New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements. Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained. New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained. Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.