Customer Services Assistant (Zero hour)

KEY RESPONSIBILITIES

To ensure all passengers have purchased the correct ticket type for their journey To maintain a high standard of customer experience at all times To organise and manage the customer queuing system at the required piers To support and protect the revenue protection on the required piers To ensure clear communication is delivered to all customers and colleagues Be committed and flexible in your approach to work Ensuring we are committed to providing a punctual and reliable service to our customers Requirements QUALIFICATIONS & EXPERIENCE Previous experience in customer facing role ideally from hospitality, retail or tourism background A genuine desire and ability to work with the public in a front line, customer facing role Ability to build rapport with customers and be approachable, knowledgeable and helpful BEHAVIOURAL COMPETENCIES: Communication Team player Time management Emotional intelligence