Medical Officers

Location X1 East London X2 Centurion X1 e. Thekwini X1 Capricon X1 Cape Town Strategic Clinical Services

1. Keeping abreast of updates and new government policies in the Department of Health ensuring alignment and adaptation for Higher Health interventions
2. Providing training to direct reports on these new policy changes at the Department of Health
3. To implement the design, development, maintenance, and implementation of the Clinical Services unit business strategic and operational initiatives that enable business optimisation with a key focus on Telemedicine, mobile clinics and oversight of fleet management
4. Maintain epidemic preparedness and provide operational oversight for mental health and disability support services
5. Ensure that the image and reputation is maintained of Higher Health in the eyes of the medical community and public at large Operational Management
6. Implement the overall departmental policy, systems, business processes and procedures
7. Provide clinical excellence by identifying needs and establishing opportunities
8. Assure effective health care across sites
9. Ensuring consistent delivery of a quality service across the sites.
10. Collaborate with a team of Professional Nurses and Auxiliary Nurses who are Specialists in their field and who will be committed to implementing the vision, mission and goals of Higher Health.
11. Implement the infrastructure for doctor participation in matters concerning the provision of services
12. Experience in having supported and implemented clinical services in a telemedicine centre
13. Experience in having supported and implemented mobile clinics with fleet management.
14. Manage relief schedule to ensure continuous patient coverage while providing nursing staff with recuperative internals
15. Establish and implement standard operating procedures and protocols
16. Facilitate and support medical disability assessments
17. Co-ordinate emergency medical response and dispatch
18. Maintain optimal stock levels for critical supplies. Telemedicine
19. Conduct the clinical tele-consultation which will include conducting medical history, active virtual observations and remote symptoms evaluation and review of any biometric patient data if available
20. Formulate diagnoses and design virtual treatments
21. Identify high risk red flags and directing critical patients to physical emergency services
22. Ensure digital workflow management in place including issuing digital prescriptions, laboratory reports, radiology requests and writing electronic referrals letters to transition patients to in person specialists
23. Ensure that digital care plans, educational resources and sick certificates are shared via secure patient portals
24. Ensure a secure, private physical environment to uphold patient confidentiality (POPIA)
25. Ensure all telehealth operations comply with the Health Professions Council of South Africa (HPCSA) Telemedicine Guidelines
26. Ensure protocols are in place for securing digital informed consent and maintaining data confidentiality. Stakeholder Management and Relationships
27. Engage stakeholders on matters of interest and influence
28. Actively manage stakeholder engagement with the Department of Health to facilitate operational strategy
29. Ensure clinical oversight of professional nurses and auxiliary nurses to ensure service excellence
30. Engage internal and external audiences through effective written and verbal communication
31. Establish efficiency channels and databases to resolve stakeholder queries and complaints
32. Collaborate with other internal departments to satisfy other priority stakeholders People Management and Leadership
33. Represent the organisation professionally
34. Build strong relationships with other Doctors, Nurses and other partners
35. Support the acquisition, selection and orientation of employees in line with the organisations EE targets
36. Training and workshopping direct reports on news strategic developments in the departments
37. Leading, coach and mentor direct teams to achieve the goals and objectives
38. Ensure timely completion, quality, and alignment of performance contracts for direct staff in the Clinical Services unit.
39. Provide effective performance management through regular monitoring, mid-year reviews, and annual performance evaluations. Budget Optimisation
40. Forecast for departmental core budget administration activities and projects
41. Track and monitor expenditure in line with core Clinical Services Unit activities, projects and special programmes. Risk, Compliance, Monitoring and Evaluation
42. Ensure Clinical governance maintained
43. Identify key controls and establish risk mitigation processes that support sound governance.
44. Assess and improve the key strategic and operating audit, risk and compliance environment of the department
45. Implement and monitor the departmental audit plan with a focus on patient audits
46. Ability to manage both internal and external auditors Information and Knowledge Management
47. Collaborate with the Technology Department to support the systems build that enable the management of data (medical services, patient servicing cost, utilisation of medical assets) obtained from different sources Reporting and Accountability
48. Update and report on operational plans, stakeholders’ issues, query management and interventions, internal and external audits and risk
49. Develop and implement a robust patient management system to ensure accurate, reliable and timely reporting
50. Ensure continuous real time reporting of data Requirements Qualifications

• Bachelor of Medicine and Bachelor of Surgery (MBCHB)
• Registration with the Health Professions Council of South Africa (HPCSA)
• Completion of compulsory community service
• Advanced Life Support Certifications
• Dispensing Licence Advantageous
• Master of Medicine (M.MED)
• Masters in Public Health
• Masters in Business Administration Experience
• 3 to 5 years’ experience in Health Management
• Minimum of 1 to 2 years as a Qualified General Practitioner
• Experience in primary healthcare including management of TB, HIV and chronic illnesses
• Speciality knowledge with experience in trauma, maternal health, mental health care
• Experience in having worked in a telemedicine environment
• Working knowledge and technical proficiency in virtual care platforms
• Experience in having worked with teams within an NGO or similar environment or clinical unit focussing on prevention or care support treatment
• Understanding of legislative and business climate pertaining to healthcare
• Experience in liaising with various stakeholders
• Experience in managing teams
• Experience in implementing a public sector strategy and business plan
• Experience in private or public institutions or NGO’s or funding organisation
• Experience in the social and health sector projects
• Demonstrated proficiency in Microsoft Package (Ms Word, PowerPoint and Excel) Skills
• Excellent verbal and written communication skills
• Facilitates and encourages open communication to the team.
• Strong listening skills, attention to detail and commitment to high accuracy levels in all aspects of the job.
• Promotes new innovative ideas and solutions for improving work.
• Must be a South African citizen or permanent resident with fluency in English. Fluency in one local indigenous South African language preferred. Closing date: 31 July 2026 Should you not receive a response within 6 weeks of the closing date, please consider your application to be unsuccessful. Employment Equity Higher Health is committed to the principles of Employment Equity. In line with our Employment Equity Plan, preference may be given to candidates from designated groups. All appointments will be made in accordance with the organisation’s Employment Equity objectives. Persons with disabilities are strongly encouraged to apply.

Benefits

5% of CTC

• Medical Aid 5% of CTC
• Retirement Annuity 5% of CTC
• Group Life