Shift Leader - Franchise

Pay Rate: $20.00 / hour A Denny’s Shift Leader ensures smooth restaurant operations, high guest satisfaction, and team productivity during their shift when managers are not present.

Responsibilities include

supervising staff (5–20 members), managing food safety/quality, handling cash, inventory control, and addressing customer needs. The role requires strong leadership, communication, and multitasking skills to maintain brand standards.

Key Responsibilities

Operational Leadership: Directs daily restaurant operations to ensure efficiency. Team Supervision: Assigns tasks, motivates team members, and ensures compliance with company policies and safety procedures. Guest Experience: Addresses customer feedback and resolves complaints immediately to ensure satisfaction. Administrative Duties: Manages labor hours, inventory, and cash control (e.

g., drawer counts, safe deposits). Training & Safety: Assists with training new employees and monitors compliance with food safety and cleanliness standards.

Requirements

Ability to stand for long periods, work in close quarters, and lift up to 25–50lbs. Strong communication and problem-solving skills. Flexibility to work varied hours, including nights and weekends. Previous restaurant experience is typically required. Physical Requirements & Duties: Mobility & Stamina: Continuous standing and walking (often 85-95% of the shift).

Lifting/Carrying: Frequent lifting, pushing, and pulling of items weighing 20-50 lbs Body Mechanics: Frequent bending, kneeling, stooping, crouching, and reaching. Manual Dexterity: High dexterity to operate kitchen equipment, point-of-sale systems, and handle tools. Sensory Requirements: Excellent vision (close, distance, color, depth) for safety and guest service, and hearing/speaking to communicate effectively.

Environmental Exposure: Ability to work in varied temperatures (hot kitchens, walk-in coolers) and loud environments. I acknowledge, I have received and reviewed the job description and requirements for the Shift Leader position. I confirm that I am able to perform these essential functions of the job, with or without reasonable accommodation.

I understand that these physical duties are necessary to ensure the efficient operation of the restaurant.