HVAC Service Technician

Description The Role Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

Responsibilities

Complete all general HVAC in-home, service calls. Establish customer rapport to help clients find the right products and services for their needs and wants. Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. Educate and assist customers in choosing the best finance options and maintenance plans.

Explain replacement opportunities for aging, inefficient or underperforming systems. Understand your service criteria and hold yourself accountable for exceeding goals. Show yourself as professional and knowledgeable to win new referrals and repeat business. Work along side customer service and dispatch to ensure overall success of the business.

Maintain a clean, organized job site and well inventoried truck. Participate actively in all training exercises, morning meetings, trade shows and retreats. Train and mentor apprentices to ensure quick, accurate repairs and installations. Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

Competencies for Success Knowledge of local HVAC codes and ability to make on-the-job applications. Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams. Continued education and training to obtain NATE certification. Clean, safe driving record.

Highly organized with exceptional follow-through abilities. Strong verbal and written communications. High integrity with advanced social skills and ability to make solid connections. Strong desire to be a better technician tomorrow than you are today. Competitive individual contributor who also loves to win as a team.