TBCJ - Info Tech Support Spec. I-IV - OIG

JOB DESCRIPTION: Info Tech Support Specialist I Info Tech Support Specialist II Info Tech Support Specialist III Info Tech Support Specialist IV Additional Information: Retiree Salary Will be 2.5% less than the posted salary Travel None- position may make day trips, but no overnight trips Study Material No Pre-Service Training Academy Required No Hazardous Duty/Longevity Position Longevity This position does not have access to critical infrastructure in accordance with the Governor¿s executive order GA-48.

Outside applicants will be required to submit to pre-employment drug testing as a condition of employment. *Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications. Job Duties: This position reports to the OIG Huntsville Office daily.

Duties include: First-line help desk support and assistance for operational problems of OIG¿s information technology systems and computers equipment; providing technical support for and maintenance of IT equipment such as PCs (desktops, laptops, tablets, etc.), printers, cell phones, computer peripherals, various standard application software such as Microsoft 365 , Adobe Acrobat, etc.

; maintaining inventory of IT hardware and software; maintaining various IT system¿s user and administrative accounts, authentication, and permissions such as in Microsoft Active Directory, and other applications; providing basic support for network and Internet connectivity; and performing a variety of marginal duties, to be determined and assigned as needed.

You¿d be a GREAT fit if you have: Expe rience in Computer imaging, latest Windows operating systems (Windows 11 Pro, Windows server 2022/2025) as a user and as an administrator, usage and maintenance/support of Windows application software such as Microsoft 365 applications, Adobe Acrobat applications, web browsers, various media software, basic networking and peripheral/printers¿ connectivity, setup, and support, etc.

Skills: Troubleshooting and fixing computers, printer and software related technical problems, skills in customer services, clear and professional communication (verbal, written, as well as communications via digital messaging (emails, texts, etc.), skills in keeping the workplace well organized (both physical items/inventory and digital information).

Experience in information technology or a computer-related help desk or computer-related customer service environment and the number of years of such required experience depend on the highest level of education, training and/or certifications completed in the related fields/areas of information technology and/or computer science.

Contact Information: Questions regarding this position may be directed to: Ashley Taylor Office of the Inspector General HR 936-437-5143 oig.hr@tdcj.texas.gov *For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.

Important Note to the Candidate: Military Preference To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application. Military Occupation Specialty Codes https://hr.sao.texas.gov/Compensation. System/Job. Descriptions Click on the occupational category for the position.

Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide . The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com , http://www.onetonline.org , https://hr.sao.texas.gov/Compensation. System/Job. Descriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Eligibility An applicant must be eligible to work in the United States and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.

EEO Statement: The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, region, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed.

Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.