Desktop Support Engineer

Job Description: Desktop Support Engineer Desktop Support Engineer assist clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. Responsibilities;

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Report customer feedback and potential product requests.
• Help create technical documentation and manuals. Requirements;
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• BSc in Computer Science or relevant field. For latest jobs click the following link: WhatsApp Us: +97466888199 For Latest Jobs Visit: https://zurl.co/UasS For CAREER ADVICE and LATEST JOBS SUBSCRIBE on our YouTube Channel: https://zurl.co/HVpc LIKE US on OUR Facebook Page: https://zurl.co/04dn FOLLOW US on OUR Instagram: https://zurl.co/BXR3 FOLLOW US on TWITTER: https://zurl.co/m9rm FOLLOW US on LinkedIn Page: https://zurl.co/sXkQ