Sales Instructional Designer

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences.

We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Working independently under general supervision, the Sales Instructional Designer designs and develops engaging, scalable educational content and learning experiences for the Sales organization.

This role designs e-learning modules, workshops, simulations, case studies, role-playing scenarios, and product knowledge resources tailored to various sales roles. This role leverages adult learning principles, instructional design frameworks, and AI tools to accelerate content creation and drive standardization, effectiveness, and efficiency across sales training programs.

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Designs and develops engaging learning solutions including e-learning modules, instructor-led workshops, simulations, job aids, and other training materials tailored to specific sales roles, product offerings, and sales methodologies.

Collaborates with subject matter experts (SMEs), sales leaders, and Sales Education team members to translate complex sales strategies, technologies, and product features into concise, engaging learner-focused content. Leverages artificial intelligence (AI) tools to assist instructional design activities, including course planning, scripting, scenario generation, and rapid content development.

Creates practical hands-on learning exercises, including case studies, role-playing exercises, simulations, and assessments that evaluate learner comprehension and practical skill application. Publishes and maintains learning content within the Learning Management System (LMS) and sales enablement platforms (e.g., Seismic Learning), ensuring functionality and quality assurance.

Develops "Just-in-Time" learning principles to build short-form, micro-learning content (under three minutes in length) focused on sales technology and process best practices. Measures training effectiveness through performance metrics and feedback loops, continuously refining content to ensure continuous alignment with business goals May perform other job duties as assigned.