Process Executive - Customer Service Representative

Responsibilities

General Skills (Communication and Soft Skills)

• Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience
• Ability to empathize and relate to customers
• Prioritize the customer’s needs and concerns throughout the call
• Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer
• Ability to present oneself as positive, polite, and professional throughout the call Technical Skills
• Basic knowledge and understanding of overall client process
• Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow
• Technical functional knowledge –possesses technology savviness and adept in adapting to any changes in tools and processes