Job description
Main Responsibilities
- Lead end-to-end Corporate E-Channel projects (e.g., corporate e-Banking / Host to Host solution), including requirement gathering, implementation, and post-launch optimization to ensure alignment with market standards and client needs. Provide on-site support at business units to accompany Relationship Managers (RMs) in client meetings, address for Corporate E-Channels inquiries, and coordinate issue resolution across stakeholders. Raise user requirements, monitor progress, and ensure new services/initiatives are effectively implemented, benchmarked against market best practices, and deliver excellent customer experience. Work closely with internal stakeholders and external partners to plan, execute, and optimize digital channel initiatives. Perform regular business management, including performance analysis and reporting for corporate digital channels. Communicate with Hotline and online customer service teams for Online Enterprise Banking, ensuring timely follow-up on production issues and client feedback.
Requirements
- Bachelor's degree in Information Technology, Business Administration, Economics, Finance, or a related discipline. 8 -10 years of experience in managing Corporate E-Channel projects (e.g., corporate e-Banking / Host to Host solution) within multinational financial institutions, including client-facing roles and on-site collaboration with business units. Proven track record in implementing corporate e-Banking/host-to-host solutions, troubleshooting technical and operational issues, and partnering with Relationship Managers (RMs) to deliver client-centric outcomes. Strong communicator with the ability to translate technical concepts for non-technical stakeholders and foster teamwork across departments. Self-driven, detail-oriented, and resilient with a focus on delivering results in fast-paced environments. Keen interest in emerging digital technologies and industry trends such as AI tools. Fluent in English and Chinese (Cantonese and Putonghua). Preferred: In-depth knowledge of corporate banking products (e.g., cash management). To apply, please submit your application along with your resume to recruithk@asia.ccb.com. Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.