Customer Service Representative

H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area. Headquartered minutes from downtown Pittsburgh and with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry.

Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle. We are currently seeking a Customer Service Representative who will help grow our established forklift truck territory and expand our parts, service, rental and sales presence in the Western, NY market. The position requires a self-starter to further cultivate, expand, and support an established customer base through after-market sales of parts and service, while working closely with our equipment sales force and operations personnel in fulfilling demand.

The ideal candidate will have sales experience, be mechanically inclined, possess strong organizational skills and thrive in a team environment.

RESPONSIBILITIES

Develop and execute market strategy Attain and or maintain desired market position with assigned territory accounts Make necessary sales and support calls, presentations, and communication of issues between corporate, retail network and customer Increase aftermarket equipment sales and profits Must be able to effectively identify, communicate and work through customer problems, issues, and opportunities Call on current as well as potential customers Develop strategic plans and work with local management to ensure growth of assigned service accounts including rental customers Consistently deliver timely follow-up with customers, managers and staff making communication a top priority REQUIREMENTS Customer service is a primary personal priority Results-driven Ability to multi-task and juggle competing deadlines and priorities Excellent communication and follow-up skills Proficient in Microsoft Word and Excel Experience in cold call sales is a plus Experience in material handling equipment sales is preferred Salary: $45,000 - $55,000 base + commission BENEFITS: Travel expenses 401(k) with company match Health insurance (majority paid by company) Medical Expense Reimbursement Plan Dental insurance Vision insurance Life insurance ABOUT US H&K Equipment is the founding member of the Forged Industrial Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast.

Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at hkequipment.

com. We are an equal opportunity employer.