Bell Person/Bell Man - Part Time

Key Responsibilities

 Communicates effectively and genuinely with guests, team members and other departments.  Always maintains a friendly and caring demeanor in a fast-paced environment.  Always maintains a professional image that falls within the hotel and company guidelines for appearance and dress.  Demonstrates teamwork by co-operating and assisting colleagues as needed.

 Greets and welcomes every guest upon arrival.  Becomes informed of events/functions in the hotel during shifts.  Promotes hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction.  Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring.

Communicates to Management any problem, complaint or unhappy guest.  Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.  Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.

 Stays current with developments in the hotel by reviewing the communication logbook each shift; updates logbook for next shifts as well as communicate effectively the policies and procedures to other team members of the hotel  Has knowledge of and assist in all emergency procedures as required.  Attends all mandatory meetings and training classes.

 Has knowledge of the names, titles and positions of key people within the hotel.  Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc.  Completes all checklists as assigned.  Rooms guest using the bellman script for informing guest about the hotel and our facilities  Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort  Observes any maintenance or housekeeping needs in corridors, lobby and guest rooms and reports needs to Front Office Supervisor  Is aware of daily group arrivals and departures  Ensures the efficient delivery and collection of group luggage  Assists guests to bring luggage from room to hotel entrance