Concierge

Job Details: Job Location: Ethel Project

• District of Columbia, DC, Salary Range: $20.00 - $20.00Hourly, MBI Health Services, LLS. (MBI) is a certified behavioral health agency servicing the DC Metropolitan Area. We provide a wide range of services and programs for both adults and individuals, families and communities by providing innovative, culturally competent person-centered integrative quality care and services.

Essential Duties and Responsibilities

The statements below are intended to describe the general nature and scope of work being performed in this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned. Working under the supervision of the Lead Concierge, the Site Concierge will provide 24-hour onsite concierge services to support the safety and well-being of residents, staff, and the building.

Other duties will include, but are not limited to, the following: Report any concerns with building to appropriate parties to ensure safety of the site. Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units. Work cooperatively with PSHP case management staff.

Provide de-escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff. Assist in the planning and organization of recreational activities and events. Communicate using two-way radio devices to provide real-time updates and emergency response as necessary.

Remain awake and alert during the entire assigned shift. Complete intake for all new residents moving into the unit, including facilitating placing all belongings in the hot room and then moving to their new unit. Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate time frame during each shift.

Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff. Participate in on-site and off- site activities with the residents during shifts. Keep sign in/out sheets of all residents, vendors and guests at the site.

Maintains confidentiality of records relating to consumer treatment. Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking. Provide excellent customer service to residents. Provides overall resident support and engagement activities to meet immediate and long-term needs in a caring and programmatic manner.

Encourages residents to participate in onsite supportive services. Comply with all required documentation and data collection in support of the program’s implementation and evaluation strategy.

Qualifications

Concierge staff must have a minimum of a high school diploma or equivalent. (College preferred) At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistance and /or one (1) year of experience working with marginalized populations. Concierges are responsible for the safety and security of the staff and residents on site 24hours a day, seven (7) days a week.

Performs all other duties as assigned.