Business Solutions Team Lead

• Lead a team of Business Solutions Specialists, Zoho Developers, and Solution Consultants, providing daily guidance and task supervision.

• Oversee the configuration, optimization, and continuous improvement of Zoho One applications (CRM, Books, Projects, People, Desk, Analytics, Creator, Flow, Campaigns).
• Collaborate with business units to gather requirements, translate them into system solutions, and align workflows with operational needs.
• Manage and prioritize the application enhancement backlog, ensuring timely delivery of new features, automations, integrations, and fixes.
• Ensure system governance, role-based access, and data integrity across all business platforms.
• Support cross-platform integration initiatives using APIs, Zoho Flow, and third-party connectors.
• Coordinate with IT, operations, finance, and HR teams to ensure business applications meet ongoing operational requirements.
• Conduct reviews of existing processes and recommend opportunities for automation and digital optimization.
• Provide oversight and quality control on documentation, configuration standards, testing, and deployment processes.
• Train and support end-users on new features, updates, and best practices within Zoho and connected systems.
• Assist in evaluating new business apps or modules to expand capabilities and improve business processes.
• Monitor system usage, adoption, and performance metrics to ensure value realization.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of experience working with business systems, SaaS platforms, or digital transformation roles.
• Hands-on experience with Zoho One (CRM, Books, People, Desk, Projects, Analytics, Creator, Flow).
• Experience with similar ecosystems such as Odoo, Freshworks, Microsoft Dynamics, Creatio, Salesforce, or other business automation suites.
• Knowledge of API integrations, data models, automation workflows, and SaaS application management. Technical Skills:
• Strong proficiency in Zoho One applications and custom development using Zoho Creator and Deluge scripting.
• Experience with workflow automation tools (Zoho Flow or equivalent).
• Understanding of APIs, webhooks, and third-party connectors.
• Familiarity with SQL, data analytics, reporting dashboards (Zoho Analytics, Power BI).
• Knowledge of cloud SaaS architecture, security principles, and data governance.