Guest Relations Executive - Sal Service - Jumeirah Saadiyat Island

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.

Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. About Jumeirah Saadiyat Island: Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard.

The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Guest Relations Executive to join Sal Service in Jumeirah Saadiyat Island. The main duties and responsibilities of this role include:

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues.
• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution.
• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences.
• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit.
• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights.
• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions.

About You

The ideal candidate for this position will have the following experience and qualifications: 1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining Destination Dining Microsoft Office (Basic Knowledge) Micros, Epicure Restaurant Reservation system Strong customer service orientation Team Player with accuracy and attention to detail About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow.

Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)