Store Client Advisor - Newport Beach, CA

Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand-crafted from solid 14k gold, ensuring long-lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms. We’re looking for a full-time Keyholder & Client Advisor at our third Flagship Store in Newport Beach, California.

We're hiring multiple Client Advisors to help us open our store. Each will be responsible for various day-to-day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience. Clienteling Strive to exceed customer expectations by providing outstanding service experiences Assist customers by selecting appropriate styles based on their needs and preferences Use product knowledge to speak to the collection’s vision and quality Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up Proactively reach out to clients based on their preferences and past purchases Sales Achieve and exceed sales and metric goals Utilize product knowledge and trends to provide relevant styling suggestions Actively engage with customers, building relationships to drive repeat business Maintain knowledge of store key performance metrics and work towards targets Collaborate with management to develop action plans and sales strategies Sales Floor / Operations Maintain the visual presentation of the store, ensuring VM standards are met Assist in floor sets and replenishment of merchandise as needed Complete opening and closing duties Collaborate with management on operational tasks Other duties as assigned Client Advisors work closely with guests to understand their preferences, comfort zones, and long-term image goals.

They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Requirements

Previous retail experience, preferably with a fashion luxury/contemporary brand Strong sales, customer service, and communication skills Basic computer skills (POS, Excel, Word) Organizational skills and an eye for detail Positive, high-energy, entrepreneurial spirit Team player who is inspired by others’ successes as well as your own Able to work retail hours, including weekends and holidays Benefits Medical, dental, and vision insurance Company-paid life insurance 401(k) plan with a 4% company match Paid time off Employee discount on Kinn jewelry Invitations to pop-ups and other company events