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Customer Care Agent
Job description
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries—any delivery that was not landed 100% and requires customer recovery.
The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations.
Description copied from Ashley Furniture's careers page. Read the full posting before you apply.
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