Restaurant Supervisor

Role We are seeking a hands-on, dynamic, proactive leader as a Shift Supervisor with Gattara

• Upon Town Italian Eatery , you will manage the overall operation of the store, ensure superb customer experience, develop your team, and drive sales/business result. As a Shift Supervisor (AM/PM available) and become a vital leader in delivering exceptional guest experiences! This energetic role offers a fantastic opportunity to develop your management skills while working in a fast-paced, customer-focused environment. You’ll be empowered to oversee daily operations, support staff training, and ensure food safety standards are met, while fostering a lively and welcoming atmosphere. This paid position is perfect for motivated individuals eager to grow their career in the food service industry and take on leadership responsibilities.

Key Responsibilities

Assist with managing daily restaurant operations, ensuring smooth shift flow and high-quality service delivery Supervise team members during shifts, providing guidance, motivation, and training to uphold company standards Oversee food preparation and food handling processes to maintain safety, quality, and consistency Operate POS systems for order processing, cash handling, and transaction accuracy Support inventory control efforts by monitoring stock levels, assisting with ordering, and minimizing waste Ensure compliance with food safety regulations and sanitation standards through regular inspections Contribute to staff training initiatives, including onboarding new team members and developing existing staff Handle customer inquiries or concerns promptly to ensure positive dining experiences Participate in interviewing potential team members and supporting management in hiring d ecisions Minimum Qualifications High school diploma or equivalent.

Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment. Basic knowledge of food and beverage service standards. Strong verbal communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Ability to stand and walk for extended periods during scheduled shifts.

Strong attention to detail and commitment to guest satisfaction. Must be available to open at 5:30am and available on the weekends Preferred Qualifications: Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment. Experience using point-of-sale (POS) and restaurant order-management systems.

Food safety or hospitality-related certification. Additional language skills that support communication with a diverse guest population. Experience making thoughtful menu recommendations and identifying appropriate opportunities to enhance the guest experience. What You Bring: Genuine hospitality: You enjoy creating welcoming, personalized experiences for every guest.

Attention to detail: You understand that accuracy, presentation, and timing are essential to exceptional service. Teamwork: You communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues. Composure: You remain professional, organized, and guest-focused during busy service periods.

Menu knowledge: You are comfortable learning food and beverage offerings and making recommendations based on guest preferences. Service mindset: You anticipate needs, address concerns professionally, and look for opportunities to make each dining experience memorable.