Member Service Representative

If you're ready to join a team where your work truly matters and be part of something bigger, apply today! Let's grow, succeed, and transform lives together. Mission Statement: Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision: Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry. Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company?

Let's talk! We're excited about you because you: Are authentic, sincere, and open-minded Self-motivated and eager to learn Have a genuine interest in helping others Strive to excel, exceed goals, and embrace growth opportunities Travel Requirement: Minimal travel for training and lead generation Key Responsibilities: Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships.

Verify check-ins and resolve issues. New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options. Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.

Equipment Cleaning: Regularly sanitize and organize equipment. Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues. Customer Service: Respond to inquiries, address concerns, and exceed member expectations. Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.

Collaboration and Communication: Maintain effective communication with management and staff. Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking. Other Duties: Perform additional tasks as directed by management.

Qualifications

High School Diploma or Equivalent Excellent customer service and communication skills Basic retail sales knowledge Functional computer skills Ability to multi-task efficiently Flexible schedule, including holidays and weekends Ability to lift 45lbs and stand for extended periods Team player who upholds Klick. Way Athletics' values and policies Customer service: 2 years (Preferred) Expected hours: 10 – 20 per week Shift: Weekends As needed