Customer Service Representative

Position Summary

BB Americas Bank is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) for our Aventura Branch to support daily branch operations while delivering exceptional service to both personal and business banking clients. This role is responsible for processing transactions, opening accounts, promoting bank products and services, maintaining compliance with banking regulations, and contributing to branch sales and operational goals.

Key Responsibilities

Provide outstanding customer service while processing banking transactions and account services. Accurately perform teller transactions, including deposits, withdrawals, check cashing, loan and credit card payments, and cashier’s checks. Balance cash drawers (TCR), branch vaults, and complete required teller, accounting, and compliance documentation.

Assist customers with account maintenance, debit card orders, credit card applications, and other banking services. Open and service personal and business accounts while meeting sales, referral, and cross-selling goals. Build and maintain customer relationships through outreach activities, calls, and community events.

Process foreign currency transactions and assist with ATM replenishment and audits. Complete required compliance reporting, including CTRs and SARs when applicable. Ensure adherence to bank policies, procedures, security standards, and regulatory requirements, including BSA/AML, CDD, and EDD. Support branch opening and closing procedures, audits, training initiatives, and overall team success.

Qualifications

High School Diploma or GED required; college degree preferred. Minimum 1 year of recent banking or customer service representative experience required. Knowledge of banking products, services, teller operations, and regulatory compliance. Strong customer service, communication, sales, and organizational skills. Ability to multitask, maintain accuracy, and work effectively in a fast-paced environment.

Commitment to confidentiality, professionalism, and teamwork. Bilingual English and Portuguese highly preferred; Spanish is a plus. Experience opening consumer and business accounts. Familiarity with banking compliance requirements and operational procedures. Why Join Us? At BB Americas Bank, we take pride in being recognized as a Great Place to Work® for three consecutive years and in creating a workplace where our employees feel supported, valued, and empowered to grow.

Top tier benefits package and ongoing professional development opportunities. Opportunity to work alongside experienced compliance professionals in a highly visible leadership role. Career growth in an organization committed to integrity, innovation, and regulatory excellence. Some of the benefits our employees enjoy include: ✔ Medical, Dental & Vision coverage

• Top-tier, industry-leading insurance plans. ✔ Company-paid Short and Long-Term Disability Insurance. ✔ 401(k) plan with company match eligibility. ✔ Company Life Insurance. ✔ Mental health resources and telehealth support. ✔ Paid Time Off (PTO) – Generous paid leave benefits promoting work-life balance. ✔ Birthday PTO – a day to celebrate You! ✔ Maternity and Paternity Leave. ✔ Up to 2 weeks of remote work to care for a family member with medical needs. ✔ Wellhub membership. ✔ Hospital Indemnity, Accident & Critical Illness coverage options. BB Americas Bank is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.