Certified Technician

Job Title Apple Certified Technician Summary Join our team in Arena Zagreb as an Apple Service Technician. As an Apple Service Technician, you will be a key member of our service team, ensuring high-quality diagnostics, repairs, and customer support for Apple devices. Your work will directly contribute to delivering a premium service experience that reflects the standards of the Apple brand.

We offer employment on a permanent contract with a 6-month probation period. Please note that relocation support is not available for this role.

Key Responsibilities

Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs; Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines; Efficiently manage assigned repair jobs and preparation of refurbished i.

Phones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress; Evaluate system configuration and software updates so that hardware resources can be used effectively; Understand and capture all required information from customers and create the respective forms with accurate data; Accept units for walk-in customer service, including retailers, and update the database accordingly; Manage high-volume retailer accounts or multiple small-volume retailer accounts; Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices; Handle payment transactions and related reports accordingly; Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally; Maintain a clean and organized workstation and center; Support the launch of new applications, services and tools; Submit periodic reports to management; Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.

#LI-SZ1 Preferred Qualifications, Experience and Competencies Minimum 1 year of relevant professional experience; Minimum secondary school diploma in a relevant field; Proactive, adaptable, and responsible working style; Excellent written and verbal communication skils in both Croatian and English; Strong wilingness to learn and develop; Apple certification - an advantage.

What We Offer

A competitive compensation package aligned with your experience and performance; An excellent opportunity for professional growth and career development; A friendly and supportive team, a pleasant working environment, and a culture that encourages achievement and a healthy work-life balance; Employee discounts in accordance with company policies; Meal and transportation allowance.