Special Services Representative

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times. Assist members with all transportation concerns. Maintain accurately entered data. Adhere to HIPAA guidelines regarding member confidentiality. Maintain an acceptable attendance and tardiness record.

Schedule standing orders and demand trips using the NET InSight® transportation management system. Schedule subscription trips to providers according to the Provider Assignment roster Maintain professionalism when dealing with medical facilities. Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.

Insurance verification for both dialysis and nursing home patients. Retrieve messages from the call center for daily appointments. Train new employees. Assist dispatchers in writing up send-backs. Check member files for accuracy in the system. Process monthly recertification and attendance verification reports.

QUALIFICATIONS

REQUIRED Excellent communication skills. Basic computer and typing skills. Customer service experience. Able to work in a busy environment. Able to work independently or with a team. MINIMUM REQUIRED EDUCATION/TRAINING High School graduate or equivalent.