Customer Service Agent with German - Location Bucharest

At DKV Mobility, Customer Service is more than answering questions — it’s about standing up for our customers, understanding their journey, and delivering experiences that truly make a difference across Europe. What you’ll do Be the Single Point of Contact for our customers — respond to inquiries via phone and email, follow requests end-to-end, and ensure clear, proactive communication.

Coordinate deliveries and installations of our “need-explaining” products (like toll and refund solutions) — planning, monitoring, and adjusting timelines together with internal teams. Ensure data accuracy by entering and maintaining information in SAP and MS Dynamics, keeping customer data clean and reliable. Solve problems, not just close tickets — investigate complex requests, handle escalations, and find smart solutions that build customer trust.

Work with integrity and structure, following policies, confidentiality standards, and our customer-first mindset. Collaborate with colleagues across Europe to deliver seamless, high-quality service.