Customer Success Lead

We are in search of a Customer Success Lead to join our growing team. You will be responsible for assisting the Area Customer Success Manager by overseeing the day-to-day Customer Success activities within a designated site.

Your role

is to ensure Customer Success goals and standards are met or exceeded. You will assist the Sales Team by initiating and sustaining communication with core customers, fostering deeper relationships, identifying sales opportunities to drive growth, and delivering exemplary service to core and new customers.

Responsibilities Include

Oversee the day-to-day operations and provide administrative support to the Sales Team and core customers. Provide guidance for Customer Success Team Members Order & Quote Processing Review/Prepare Reports such as Customer Usage, Margin Reports, Backorder, Open Orders Manage/Create Customer Order Guides Sample Requests Liaison between Sales and Internal Departments Back-Up Support for Customer Success Team Members Assist with training and development of associates to ensure high levels of performance and engagement Monitor goals and KPIs to ensure targets are exceeded Execute customer outreach strategies to enhance customer engagement and ensure their needs are met or to identify potential issues before they arise.

Work closely with the Area Customer Success Manager and other key stakeholders such as Sales, eCommerce, Procurement, and Finance to ensure a seamless customer experience. Other duties as assigned by supervisor.