Customer Service Representative

Description A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday. THIS IS AN IN-PERSON POSITION IN FRANKFORT, MI.

Requirements

• Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal or no discrepancies.
• Responsibly buy and sell cash to main vault to stay within set drawer limits.
• Accurately prepare and transmit transaction ticket work.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer telephones, file paperwork, and maintain office supplies.
• Answer basic customer inquiries regarding interest rates, service charges, and account history.
• Cross-sell bank products and services and refer customers to appropriate areas as needed.
• Follow bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to daily operations of the bank.

REQUIREMENTS

• At least 18 years of age
• High school or higher education level
• Excellent customer service skills
• Strong communication skills
• Computer skills
• Cash-handling experience
• Ability to work well under pressure
• Accurate and well-organized The above description indicates the general nature and level of work performance by team members within this role. It is not designed to contain or be interpreted as a complete list of all duties, responsibilities and qualifications assigned to this job.