Patient Access Rep

Nature of Duties: Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications

High school diploma preferred Experience with a multi-line switchboard preferred Strong communication skills Specific Duties: Answer 100-150 incoming calls daily. Accurately schedule appointments and route messages to the correct team. Ensure proper documentation in the medical record. Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).

Perform other related duties as needed to support clinic operations.

Compensation

Pay starting at $17.87. Company Benefits: Choice of three health insurance plans Dental insurance coverage Vision insurance coverage 401(k) with company match and profit-sharing plan Company-paid short-term and long-term disability coverage Company-paid life insurance for you and your family Access to company-provided training and educational resources Eligibility for annual merit-based performance increases Accrued General Purpose Time (GPT) Eight company-paid holidays Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days Complimentary Employee Assistance Program (EAP) for all employees and their dependents.