IT Customer Service Specialist

The Information Technology Customer Service Specialist reports to the Information Technology Customer Service Coordinator. Basic functions for this position include assisting faculty, students and staff with technology needs.

Responsibilities

Receive and prioritize requests to the Technical Assistance Center (TAC). Obtain detailed information from customers regarding the assistance required. Correspond with customers and technicians regarding the status of service requests. Train other Information Technology staff on TAC procedures. Provide assistance to end users on new technologies.

Maintain records related to service requests in the Information Technology Service Management system. Provide first level technical support. Assist users with logins and passwords. Assist users with access to various applications. Provide backup and assistance to other areas of IT when needed. Provide support to the Office of the President for Board meetings and other functions as needed.

Perform other duties assigned.