Commercial Planning Manager

亮点 / Highlights: 0-1国际化业务，能够有机会参与核心策略制定和高效协同快速落地，见证业务增长和个人发展，收获异国他乡精彩的工作和生活体验。

岗位职责 / Duties:

1. 商家侧体验策略制定：通过对商家的管理和运营，改善用户交易链路中的商家提供服务环节的交易体验，优化用户交易体验；制定商家在特殊场景的体验保障策略，保障恶劣天气、活动大促等特殊场景和极端天气下的体验保障；

2. 商家体验流程优化：设计和优化产品流程，协同BD、客服、商家、配送的有机串联改善协作效率，高效敏捷治理商家侧体验问题，迭代商家服务能力；

3. 商家治理与平台秩序构建：制定与落地商家治理策略，识别并治理违规行为，梳理并优化平台规则，提高商家合规率与平台信任感。

4. Customer Experience Strategy: Develop merchant experience strategies by optimizing merchant management and operations to improve service quality in user transaction journeys.

5. Merchant Experience Process Optimization: Streamline workflows across BD, customer experience, merchants & delivery. Quickly resolve issues & improve merchant capabilities.

6. Merchant Governance & Platform Ecosystem Building: Create and implement merchant governance frameworks to identify and address compliance violations.

任职要求 / Requirements:

1. 本科及以上学历，3年以上平台类、互联网行业相关运营经验；

2. 熟悉平台型业务的交易流程与用户服务体系，有体验运营、商家运营或治理背景优先；

3. 具备良好的跨团队协作与项目管理能力，能推动产品、技术、客服等多方协同；

4. 数据分析能力强，逻辑清晰，具备体验问题定位与拆解能力。

Education

& Experience: Bachelor's degree+，3+ years platform/Internet operations experience.

1. Business Expertise: Proficient in platform transaction flows & user service systems. Experience in experience/merchant operations or governance preferred.

2. Collaboration Skills: Strong cross-team coordination & project management. Ability to align product, tech, and support teams.

3. Analytical Ability: Data-driven with structured problem-solving skills. Can diagnose and resolve experience issues.