Account Operations Director

ESSENTIAL JOB FUNCTIONS Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards. Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client. Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Manage revenue and expenses to budget constraints. Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting, and monitoring expenses).

Oversee accounts receivable, including client invoicing and collections, as needed Process incoming vendor invoices (cost of transportation and overhead expenses), as needed Analyze market trends to further develop scalable and strategic operations practices Execution of the applicable KPI’s per company standard Other duties as assigned.

PHYSICAL REQUIREMENTS Job may require extended sitting or standing, use of standard office equipment. Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components Sitting for extended periods of time Vision abilities required by this job include close vision and the ability to adjust focus Walking within the warehouse and inspecting freight OTHER SKILLS AND ABILITIES Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.

The ability to work in a fast-paced environment.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Business Administration or related field 7 - 10 years of experience in the logistics/freight forwarding industry 5 or more years of supervisory or management experience 6 - 8 years industry experience required California required disclosure: Salary range for this position is between USD 95,000 - 168,000 annually.

CERTIFICATIONS AND LICENSES Professional certification is not required in this position WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: Quarterly Incentive Plan 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use Excellent Medical, Dental and Vision benefits Tuition Reimbursement for education related to your job Employee Referral Bonuses Employee Recognition and Rewards Program Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities Employee Discounts Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check. More Information: http://www.dhs.gov/e-verify Company benefits are contingent upon meeting eligibility requirements and plan