Part-time Front Desk

This position is for weekdays only.

Key Responsibilities

1. Patient Reception and Customer Service:

• Greet and assist patients, visitors, and staff in a professional and friendly manner.
• Answer incoming calls, respond to inquiries, and direct calls to appropriate personnel.
• Provide information about clinic services, hours, and policies.

1. Appointment Scheduling:

• Schedule and confirm patient appointments using the clinic’s scheduling software.
• Coordinate appointment reminders and follow-up calls to reduce no-shows.
• Manage rescheduling and cancellations efficiently to optimize the clinic’s appointment calendar.

1. Patient Records Management:

• Accurately enter and update patient information in the electronic medical record (EMR) system.
• Maintain confidentiality and security of patient records in compliance with HIPAA regulations.
• Prepare and organize patient files for appointments.

1. Billing and Payments:

• Collect and process patient payments, co-pays, and insurance information.
• Assist patients with billing inquiries and provide information on payment options.
• Reconcile daily cash receipts and prepare deposit slips.

1. Administrative Support:

• Assist with administrative tasks such as filing, faxing, scanning, and photocopying.
• Manage office supplies and ensure the front desk area is tidy and organized.
• Assist clinical staff with administrative needs as required.

1. Insurance Verification:

• Verify patient insurance coverage and benefits prior to appointments.
• Obtain necessary pre-authorizations and referrals for treatments.

1. Communication and Coordination:

• Communicate effectively with clinical and administrative staff to ensure smooth operations.
• Coordinate with other departments and external providers as needed.

1. Problem Solving:

• Address and resolve patient concerns and complaints in a professional and timely manner.
• Escalate issues to the Office Manager/Clinic Administrator when necessary.

Qualifications

• High school diploma or equivalent; additional education or certification in office administration or medical billing is a plus.
• Previous experience in a healthcare setting, preferably in a rehabilitation or neurology clinic.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of medical terminology and billing procedures.
• Understanding of HIPAA regulations and patient confidentiality. Physical Requirements:
• Ability to sit, stand, and walk for extended periods.
• Ability to lift and move office supplies and equipment (up to 20 pounds). Work Environment:
• This position operates in a professional clinic environment. Salary $15 - $20 per hour