Operations Excellence Manager

RESPONSIBILITIES

AND TASKS Assist Operations Excellence Lead to drive process standardization and project implementation. Align business process standardization strategy with regional direction & strategy to drive process standardization across different business activities. Propose & implement business process improvements through available methods/automation tools to support business & project development throughout project life cycle.

Review business process improvement solutions to determine risks, feasibility & effectiveness. Propose ways to eliminate gaps and weaknesses in business operations. Propose & implement operational policies, standards and procedures by creating flowcharts, process maps or any other visualization tools. Proactively communicate and collaborate with Business Users/PIC.

Work collaboratively to assist in the design and implementation with cross functional teams. Consult subject matter expert on business operation processes and/or technical team on technical requirements. Participate/lead project meetings & workshops to understand As-Is business process & develop improved & standardized To-Be business process at operational level.

Participate/lead data cleansing activities with business stakeholders and technical team. Facilitate the completion of key activities and milestones in operational projects. Manage stakeholders & monitor completion of requirements and activities. Monitor & evaluate standardized process to ensure adherence to quality & standard procedures.

Provide expertise and training to users across all supporting countries. Lead Digital Transformation – support & collaborate with DX champion/specialists & business users to drive & implement DX initiatives across all entities. Upskill/reskill business users knowledge in relation to DX projects requirements to ensure deliverables from projects.

REQUIREMENTS

At least 5 years of experience in operations/continuous improvement in a shared service centre for finance operations (P2P, O2C, R2R) and/or non-finance operations. At least 2 years of experience in driving & implementing process improvement & standardization initiatives thru DX strategy. Experience working in an ERP accounting environment, using such systems as Oracle, Microsoft Power Platform and/or Esker/Ariba is a must.

Understanding & competence in implementing process improvement & standardization initiatives with the knowledge of DX & related tools is a must. Understanding of process improvement methodologies such as Lean Six Sigma. Knowledge of Accounting Policy is an advantage  Experience working in shared service centre environment.

Experience in ERP integration for new ERP system rollout  Experience in Project Management/Project Management Office Experience with multi-faceted business transformation/automation initiatives across multiple geographies and business units Ability to negotiate with all levels of management, both internally and externally Solid PC skills and is proficient in the use of applications in the MS-Office suite, including MS-Excel