Senior Lead Client Operations and Services

Responsibilities

JD -This candidate will have 2 Primary Accountabilities

1. As a Discovery Lead

• Leads stakeholder engagement & CFO dialogue

• Signs off on all assessments & recommendations

• Drives the commercial relationship & scope

• Accountable for outcomes and client satisfaction

1. As a Discovery Consultant

• Conduct - Gap Analysis & Benchmarking of a client’s Finance function (focus on P2P, O2C business processes) to

help arrive at transformation opportunities. These Process Discovery programs are 4-6 weeks in duration leading upto

a high-quality end Report which the client can leverage to majorly uplift their Finance process to best-in-class

• Create - Ability to create multiple artifacts such as Target Operating Models, As-Is and To-Be process flows, Process

Risk & Controls Documents, Business Case Roadmaps. Should be capable of identifying process improvements

• Present - Proven expertise in presenting winning solutions to senior leadership levels in client organizations

• Manage – Timely and noiseless execution of F&A Process Discovery programs by interacting with clients and Infosys

stakeholders

People Management

• Manage consultants (JL5)…ability to manage 4-5 such JL5

Stakeholder Management

• Building long-term relations with stakeholders and handling major escalations if any in the Process Discovery phase

• Work closely with relevant stakeholders in Client organization to drive over all Process Discovery objectives and CSAT

• Understand their pain areas and work proactively and build solutions around those areas

• Manage governance independently

Education, Experience, Skills

• Commerce Graduate / Postgraduate (B. Com, BBM, M. Com / MBA -Fin.)

• Preferred background being Consulting, BPM

• 15+ years of experience in finance operations work with expertise in P2P / O2C related processes in a BPO/Shared

Services environment

• Ability to design Best-in-Class Finance processes combining the best of AI, Digital and Domain

• Open to travel

• Domain expert in any 1 of these domains

• P2P: Be well equipped with PTP process; Invoice Processing, Vendor Query Management, Intercompany, Employee

Travel & Expense Reimbursement, Payroll accounting and Payments, Invoice QC, Month End Activities & MIS

Reporting

Or

• O2C: Be well equipped with O2C process; Credit, Billing, Cash application, Collection, AR Ageing, AR Reporting,

Month End Activities & MIS Reporting

Or

• R2R: Be well equipped with R2R process; Journal Entry, Reconciliation, Intercompany, Fixed Asset Accounting, Period

End Close, Consolidation, Management and Statutory Reporting

• Exposure to leading ERPs like Oracle/SAP ERP / Concur

• Required good knowledge on MS Excel. Knowledge of Power BI, Tableau, Macros will be an advantage

• Good communication (Verbal & Written) and Analytical skills

• Interpersonal skills and Positive attitude

• Commitment to quality work