Customer Success Manager II (Mishawaka, IN - Hybrid)

As a Customer Success Manager, you will own the post-sale relationship for a portfolio of small-to-mid-market accounts across verticals like foodservice, QSR, healthcare, and beyond. This is a relational role. You will be the primary point of contact for your customers: driving adoption, securing renewals, and building the kind of trust that turns customers into long-term advocates.

This role requires both depth and scale. You will know when to go deep with a customer and when to manage efficiently using AI tools, automation, and strong prioritization to stay ahead of your book without letting anything fall through the cracks. You are not waiting for customers to come to you. You are already there.