Front Office Manager

The Front Office Manager is responsible for overseeing all front desk and guest service operations, ensuring a seamless and high-quality guest experience from arrival to departure. This role leads and develops the front desk team, maintains service standards, and manages daily operations to ensure efficiency and consistency.

Working closely with other departments, the Front Office Manager handles guest feedback and resolves issues, supports revenue initiatives, and ensures accurate reporting and administrative processes. This position requires strong leadership, excellent communication skills, and the ability to perform effectively in a fast-paced, dynamic environment while consistently delivering exceptional service.

Monitor daily operations, ensuring professionalism, efficiency, and high service standards. Ensure clear and consistent communication across through the Hotel Operations team and with other departments. Ensure all front office procedures, financial transactions, and reporting are accurate and compliant. Demonstrate leadership in achieving business objectives, and driving continuous improvement.

Uphold compliance with company SOPs, policies, and health & safety standards and lead by example. Build and maintain strong relationships with property owners and key stakeholders. Handle guest feedback, complaints, and complex issues promptly and professionally. Assist with recruitment. Lead, coach, and develop team members while ensuring accountability and performance standards.

Employment details Employment Type : 1 year Fixed-Term Contract Probationary Period : 3 months (Same conditions apply) Contract Renewal : Applicable Reason for Renewal : Employee's work performance and attitude Company's business demands Permanent Employment System : Applicable Work Location : The Vale Rusutsu or Intuition Niseko Scope of Change: Duty: Duties may be determined by the company Work Location: company properties in Niseko Area, Rusutsu, or Furano Training may be conducted at other location Employees may be required to work at different properties based on operational needs.

Working Hours: Shift-based 07:00 - 16:00 09:00 - 18:00 13:00 - 22:00 Private Vehicle Commuting : Permitted (Commuting allowance available, Based on separately established provisions) Measures to prevent passive smoking : Indoor smoking prohibited Reemployment program for retired employees : Yes (up to 65 years old) Salary Increase : Yes Overtime : Yes (monthly average is 10 hours) Article 36 Agreement : Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected) Days off : Two days off per week Other Leave and time off: Annual leave (10 days to be given after 6 months) Bereavement leave (subject to separate regulations) Personal sick leave (5 days granted annually) Maternity leave (male employees have taken leave) Childcare leave (male employees have taken leave) Requirements Experience Must: Minimum 2 years’ experience in Front Office management or similar role Education and Qualification Must: Eligible for a working visa in Japan Preferred: Hospitality-related qualification or training Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation) Skills Must-have: Strong interpersonal skills with the ability to build relationships with guests, team members, and stakeholders, including owners Language Skill Must-have: Fluent level or above in English Preferred: Willingness to learn Japanese, conversational level would be ideal Additional language (Chinese – Mandarin/Cantonese) Competencies Must-have: Proven leadership skills with a confident, hands-on, lead-by-example approach and strong decision-making ability Ability to train, coach, and develop staff while fostering a culture of accountability and care Highly adaptable and organised, with the ability to work under pressure, prioritise tasks, and handle challenging situations professionally Benefits Salary package/benefits 4.

3m - 5.2m yen/year value contract package Recreation Allowance (Based on separately established provisions) Health Insurance,. Employees’ Pension insurance. Employment Insurance. Workers’ compensation insurance Staff Trips (Based on company performance) Company Events Bonus Scheme (based on company performance)​