Help Desk Manager

Job Description: Help Desk Manager As a Help desk manager should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Responsibilities;

• Manage the help desk team and evaluate performance.
• Ensure customer service is timely and accurate on a daily basis.
• Recruit, train and support help desk representatives and technicians.
• Set specific customer service standards.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• Establish best practices through the entire technical support process.
• Follow up with customers to identify areas of improvement.
• Develop daily, weekly and monthly reports on help desk team’s productivity.
• Provide customer feedback to the appropriate internal teams, like product developers. Requirements;
• Proven work experience as a Help desk manager.
• Hands on experience with help desk and remote control software.
• Solid technical background with an ability to give instructions to a non-technical audience.
• Customer-service oriented with a problem-solving attitude.
• Excellent written and verbal communications skills.
• Team management skills.
• BSc degree in Computer Science, Information Technology or relevant field. For latest jobs click the following link: WhatsApp Us: +97466888199 For Latest Jobs Visit: https://zurl.co/UasS For CAREER ADVICE and LATEST JOBS SUBSCRIBE on our YouTube Channel: https://zurl.co/HVpc LIKE US on OUR Facebook Page: https://zurl.co/04dn FOLLOW US on OUR Instagram: https://zurl.co/BXR3 FOLLOW US on TWITTER: https://zurl.co/m9rm FOLLOW US on LinkedIn Page: https://zurl.co/sXkQ