Customer Service Representative

Job Details: Job Location: Tampa

• Tampa, FL, Position Type: Full Time, Salary Range: Undisclosed, POSITION SUMMARY: As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States.

Your role

will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program.

ESSENTIAL FUNCTIONS

Manage dealer territory within a dynamic third-party program network spanning the US. Provide timely responses on product availability, pricing, lead time, and material details. Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.

Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions. Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).

Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times. Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager. Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.

Perform general office tasks, including filing, faxing, copying, and preparing parcels. Report directly to the Dealer Program and Business Development Manager. Other duties and administrative tasks as assigned.

Qualifications

POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND ABILITIES Basic computer skills and business telephone etiquette. Demonstrate excellent analytical abilities. Perform all duties and responsibilities promptly to meet time-sensitive deadlines. Ability to work well in a team environment. Ability to read, analyze, and interpret essential instructions, guidelines, and communications and respond accordingly.

Must be able to communicate effectively both verbally and in writing. Must be self-driven, organized, and detailed oriented. Must have a professional demeanor and excellent interpersonal skills.

EDUCATION AND EXPERIENCE

High school diploma or GED required; associate degree preferred. 3+ years customer service experience in a multi-tasking environment is required, industry experience preferred. Knowledge of stone, slab, and tile products required. Experience with CRM systems, kitchen/bath design, and inventory management. WORK ENVIRONMENT/PHYSICAL DEMANDS Ability to be on your feet for extended periods.

Ability to push/pull/lift to 20+ lbs. Ability to work outside in all weather conditions, including seasonally hot or cold temperatures and inclement weather.