IT Service Desk Analyst II

Audubon is currently seeking a Help Desk / Service Desk Analyst II to join our Team in our Houston, TX office. The Help Desk / Service Desk Analyst II will support over the phone, through remote management tools, and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.

PRIMARY RESPONSIBILITIES Provide direct, telephone, and remote desktop support to internal company computer users courteously and professionally, following established procedures Installation, maintenance, and support of computer systems to ensure maximum uptime and optimal refresh intervals Capture and deploy system images Set up and maintenance of Active Directory accounts Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results Understand and comply with all applicable Service Level Agreements, policies, and procedures Monitor all available ticket entry points to ensure tickets are being addressed efficiently Integrate with 3rd party deployment and support providers as required Complete other duties as assigned EXPERIENCE AND SKILLS REQUIREMENTS Bachelor's degree preferred but not required.

Requires 2+ years of help desk technician experience. The minimum experience for this position is 1 year of relevant experience in a Service Desk environment. Experience with Active Directory account creation & password resets. Experience supporting and setting up i. Pads and smartphones. Experience using ticketing software.

Proven track record of maintaining an 85-95% first call resolution rate. No Recruiters, please! Equal Opportunity Employer/Veterans/Disabled