Assistant Manager-Operations

Position Overview

The incumbent, under the supervision of the Implementation Manager, will be responsible for ensuring the smooth, effective, and efficient functioning of the projects in Sindh, as well as assisting with any special projects that the Implementation Manager may be working on. The key operational responsibility of this role will be to plan, execute, and launch the digital micro-schools and manage the day-to-day management and smooth operation of the project in various cities in Pakistan.

Responsibilities

Manage and supervise the field operation of digital micro-schools, including supervising and supporting the field staff. Manage, support, and build rapport with the growing team of facilitators for better execution of the digital micro-school program. Establish close coordination between the technical and field teams for the effective implementation of digital micro-schools.

Support the field team, including facilitators, by making frequent field visits, providing feedback on-field progress and challenges, and responding to queries from the field to resolve field challenges timely. Attend all weekly dashboard calls, participate in SMC/community meetings, and discuss the progress and sustainability of the program.

Share monthly progress reports of micro-schools, highlighting key challenge areas with recommendations, and review in-app analytics data with the technical officer. Identify other communities in the same area with the help of field staff for micro-school scale-up. Ensure that the hardware/software is functioning smoothly through the field team and facilitator.

Coordinate with the research, procurement, and finance teams to ensure smooth project progress and provide constant feedback and solutions to project officers.

Requirements

The minimum required qualification is Bachelors in Social Sciences/Education/Management Minimum five years of relevant experience Strong Communication Skills (Oral and Written) Develop and Maintain Positive Relationships Attention to Detail(s) Problem-Solving Skills Well-versed in Microsoft Office