Server Assistant

I.

Job Summary

The Restaurant Busser graciously and efficiently restock and replenish food-service supplies, assist wait staff, clear and reset tables. Weekend availability is required. II.

Job Responsibilities

Guest Service Greet and make all guests feel welcomed to the restaurant. Clear all used tableware, napkins and refuse from tables to tubs in bus station. Wipe table, chairs and clear debris and crumbs from floor areas surrounding table. Reset tables in accordance with established standards to seat new guests as quickly as possible.

Remove full tubs from bus stations to dishwashing area for cleaning, and maintain a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity. Retrieve cleaned dishes, glassware and utensils from the dishwasher and distribute to each service station in order to keep a ready supply available for restaurant use.

Polish glassware/silverware. Examine each table for missing items. Remove any items that do not meet cleanliness standards. Maintain a clean, presentable and attractive restaurant. Clean floors when asked. Retrieve clean linens at beginning of shift and during shift when necessary, folding as specified by established standards and stocking correct par levels in the service stations.

Keep area clean according to Board of Health standards. Attend team briefings when relevant. Present a clean and professional appearance at all times. Maintain a friendly, cheerful and courteous demeanor at all times. Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.

Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed. Training Complete training on safe lifting procedures. Complete training on bloodborne pathogens. Complete training on food safety/contamination/cross contamination prevention.

Complete training on prevention of slips/trips/falls in the food prep and service area. Perform other duties as assigned.

Education

High school diploma or GED Skills and Experience (Essential) At least 18 years of age Must be able to speak, read and write English and have basic food/beverage knowledge Skills and Experience (Preferred) Communication in other languages is helpful Must be able to work well under pressure while retaining tact and composure when dealing with upset guests