Service Desk Technician II

Company Profile: USA De. Busk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround services.

Founded in 2012, USA De. Busk currently has field offices in 24 cities and continues to provide services internationally.

Position Summary

We are seeking a knowledgeable and dependable Level II IT Service Desk Technician to provide advanced technical support and serve as an escalation point for our Level I team. This role requires strong troubleshooting skills, solid technical depth, and the ability to work independently while delivering excellent customer service.

You’ll handle more complex issues, assist with system administration tasks, and help improve our support processes.

Key Responsibilities

Advanced Technical Support Provide IT technical support via phone, email, and ticketing across multiple levels. Troubleshoot and resolve complex hardware, software, and network issues. Support Windows environments, mobile devices, and enterprise applications. Perform advanced user administration tasks (Active Directory, Azure AD, Microsoft 365, group policies, permissions).

Diagnose and resolve issues related to VPN, remote access, and network connectivity. Assist with workstation imaging, deployment, and configuration (Manage. Engine/Intune). Support server and network teams with routine maintenance tasks. Monitor system alerts and assist with incident response. Maintain and update documentation, knowledge base articles, and standard operating procedures.

Participate in small IT projects, upgrades, and rollouts.

Qualifications

Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience) 2–4 years of hands-on IT support experience in a corporate environment. Strong expertise with Windows 10/11, M365/O365, Azure AD/Active Directory, and endpoint management (Intune/Config. Mgr). Experience with ticketing systems (Service.

Now, Jira, Freshservice, etc.) and ITIL practices. Excellent communication, documentation, and customer service skills. Ability to prioritize tasks and manage time effectively in a fast-paced environment. IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus. Key Competencies: Strong problem-solving and analytical skills Excellent communication and interpersonal abilities High attention to detail and risk-awareness Experience supporting enterprise security tools (MFA, endpoint protection, SSO).

What We Offer

Competitive salary and benefits package Opportunities for professional development and certification Collaborative and inclusive work environment Exposure to a wide range of technologies and IT projects EQUAL EMPLOYMENT OPPORTUNITY: USA De. Busk is an equal opportunity employer, and we thrive on our differences for the benefit of our employees, our customers, and our community.

It is our policy to provide equal opportunities in all decisions related to hiring, training, and promoting regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any legally protected characteristic or class.