Resident Services Coordinator

The Resident Services Coordinator is the primary tenant-facing representative of the building, responsible for delivering an exceptional resident experience from move-in to move-out. Central to this role is ownership of the building's front desk and concierge function - the Resident Services team is the primary face of the building for residents, guests, and visitors, and is responsible for maintaining a welcoming, professional, and responsive lobby presence across all scheduled shifts.

The Coordinator also manages leasing administration, tenant communications, complaint handling, and amenity programming, and works closely with the Administrative Coordinator, Facilities Manager, and Senior PM to resolve tenant issues quickly and professionally.