Ready Mix Concrete Dispatch

We are seeking a highly motivated and detail-oriented individual to join our team in Escondido, CA . In this role, you will handle a high volume of calls for companies throughout San Diego and Riverside County, processing orders for concrete products and ensuring timely, accurate delivery.

Key Responsibilities

Answer a heavy intake of customer phone calls and emails to request and process concrete orders. Data Entry: Accurately enter customer orders into computer systems, including Microsoft Office, Digital Fleet, and Integra, in a timely manner. Financial Processing: Handle pre-authorization on credit cards for customer orders.

Logistics Coordination: Negotiate delivery times and coordinate with the dispatch team, quality control, and office personnel to ensure the service and delivery of products. Customer Communication: Communicate consistently with customers regarding order status, delivery times, and any necessary changes to their orders.

Problem Solving: Identify and resolve customer issues or complaints effectively and in a timely manner, escalating complex issues to appropriate personnel when necessary. Relationship Building: Ensure customer satisfaction by providing excellent service, seeking feedback for improvement, and maintaining positive customer relationships.

Documentation: Maintain accurate records of customer orders, delivery schedules, and other relevant information.

Requirements

& Qualifications Education: High school diploma or equivalent. Experience: Minimum of 1 year of customer service experience is required. Industry Knowledge: Previous experience in the concrete industry or an order-taking role is highly preferred. Language Skills: Bilingual proficiency in English and Spanish is highly preferred.

Technical Skills: Proficiency in using Microsoft Office and order processing systems like Digital Fleet and Integra. Core Abilities: * Ability to multitask and prioritize heavy workloads in a fast-paced environment. Strong attention to detail and high accuracy in data entry. Excellent communication and interpersonal skills.

Interest in pursuing growth within the company and a willingness to take on tasks in other departments.