Commercial / Sales Coordinator

Commercial/Sales Coordinator Job Title Commercial/Sales Coordinator Job Purpose The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.

Key Responsibilities

Sales Administration Process customer quotations, sales orders, and contracts. Maintain accurate customer records within the CRM system. Monitor order status and liaise with internal departments to ensure timely delivery. Support the sales team with reports,presentations and customer documentation. Support finance with accurate sales and pricing information Track sales activities and update sales pipeline information.

Customer Service & Relationship Management Provide customers with product,pricing and delivery information. Resolve customer issues promptly and escalate where necessary. Commercial Support Assist in preparing tenders, bids, and commercial proposals. Support contract administration and ensure compliance with company procedures.

Assist with pricing reviews and commercial data analysis. Monitor customer agreements and renewal dates. Reporting & Analysis Produce regular sales performance reports and KPIs. Analyse sales data and identify trends or opportunities. Support forecasting and budgeting activities. Maintain accurate sales and commercial records.

Cross-Functional Collaboration Work closely with Operations,Finance,Procurement and Customer Service teams. Coordinate communications between customers and internal stakeholders. Support continuous improvement initiatives and process efficiencies. Administration duties as required by the Managing Director i.e. Minor commercial projects,travel planning , facilities support, room hire,events.

Essential Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role. Strong administrative and organisational skills. Proficient in Microsoft Office. Excellent communication and interpersonal skills. Ability to manage multiple priorities and meet deadlines. Strong attention to detail and accuracy.

Desirable Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics). Experience supporting tender or contract management processes. Knowledge of commercial procedures and pricing structures.