Customer Success Manager (Hybrid)

Key Responsibilities

• Act as the main point of contact for clients.
• Support clients during onboarding, training, and solution adoption.
• Coordinate with internal technical teams on requirements & change requests.
• Follow up on client payments and approvals.
• Maintain professional relationships with clients throughout their journey.
• Participate in continuous improvement of our solutions and processes.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in client-facing roles within tech or SaaS.
• Strong communication, presentation, and organizational skills.
• Expert knowledge in process design and mapping tools.
• Good understanding of software development models, especially SaaS applications (preferably in service management or order management domains).
• Hands-on experience in leading business requirements sessions & brainstorming meetings.
• Knowledge of DevOps standards and processes is a plus.

Work Setup:

• Hybrid (office located in Maadi, Cairo).
• Monthly international travel for client meetings and engagements. If you’re passionate about technology, client success, and want to grow with a fast-moving company, we’d love to hear from you!