Customer Experience Executive

Job Description QUALIFICATIONS Any graduate EXPERIENCE 1-3 years of experience (preferably in housekeeping or front office) JOB BRIEF This position acts as an interface between the mall management and the internal & external customers.

KEY RESPONSIBILITIES

Managing the entire day to day functioning of the mall. In charge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports. Shall devise systems and procedures to ensure customer’s delight.

Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall. Loyalty enrolment & registration along with GV and gifts trackers. Handling promotional activities. Kitchen Audit. Retail Store Audit.

Data management with respect to footfall/vehicle counts etc. Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/R&R/Agency staff onboarding/agency attendance. Lost and Found Management. REPORTING TO Manager

• Operations LOCATION Inorbit Hyderabad